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Tel: 0845 257 7745
Fax: 0872 110 4319

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Frequently Asked Questions

If you cannot find the answer to your question here, please contact the sales team who will be happy to deal with your query.

 

Q. How do I know which adapter I need?

A. To find the correct adapter you can use the four drop-down menus located at the top of our home page. Simply identify the Make, Model and Series of your machine and make the appropriate choices. Alternatively, you can type your laptop model or adapter part number directly into the search box. To be sure you are ordering the correct model, where possible, please check that the voltage, amps and pin size are correct. If you are having trouble finding the correct item, please contact our dedicated sales team using the ‘Quick Contact Form’.

 

Q. How long does delivery take?

A. Any orders made before 3:00pm will be dispatched on the same working day. There are a number of delivery options avaliable for customers to choose from. International orders are fulfilled using the Royal Mail Airmail service.

  

Q. Is the online payment secure?

A. Yes – all our online payments are processed through Protx, the leading data encryption system available. Customers can be assured that none of their details will be made available to third parties.    

 

Q. How long is the warranty?

A. All items come with a 12 month warranty from the date of purchase. Laptop Power UK will replace any defective items within this period.  

 

Q. How do I return an item?

A. Should you need to return an item for any reason, please contact our sales team via the "Quick Contact Form" located on our home page. A returns form will then be issued. We endeavour to process all returned products on the same day they are received. 

 

Q. Are Laptop Power UK's items high quality?

A. Laptop Power UK sources from only the finest quality suppliers. All our suppliers and products are CE certificated and safety approved. Our items are premium quality replacement items, and either match or exceed the original equipment manufacturers’ specifications. 

 

Q. Are there any additional costs during checkout?

A. No - the price you see on the item page is the price delivered to your door! There are no extra charges added on throughout our checkout process. 

 

Q. Are your products genuine?

A. All products are Laptop Power UK branded unless otherwise explicitly stated. We make particular emphasis to the fact that Laptop Power UK has no affiliation with Toshiba and does not supply Toshiba branded products. All instances of the use of the trademark 'Toshiba' are solely for identification purposes and compatibility information.

 

All trademarks shown above are solely for identification purposes. All trademarks are acknowledged.

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